Last updated: 7th July 2025

INTRODUCTION

At Ronda Vet Locums Ltd (“Ronda”, “we”, “us” or “our”), we are dedicated to protecting the privacy of those who visit our website and use our platform (“services”). This privacy notice explains how we collect, use, maintain, process, and share your personal data when you access our website and use our services.

The Ronda platform is operated by Ronda Vet Locums Ltd under an exclusive license agreement with Ronda Digital Services Ltd, a company registered in Cyprus, which retains ownership of the underlying platform infrastructure and may provide technical support, software maintenance, and development services. In some cases, Ronda Digital Services Ltd may access or process platform data strictly for operational or analytical purposes in accordance with data protection law.

When we mention "personal data" in this notice, we refer to any information that relates to an identified or identifiable person. This includes names, contact details, identification numbers, location data, and any information that can identify someone, either directly or indirectly.

This notice applies when we are acting as a “controller” regarding your personal data, meaning we decide how to collect and use that data. If we are acting as a “processor,” that means we handle the personal data on behalf of a veterinary practice, and in those cases, the practice’s privacy notice will explain how they use your data.

CONTACT DETAILS

If you have any questions about this privacy notice or how we use your personal data, please get in touch with us.

Our contact details are:
Ronda Vet Locums Ltd

1 Kings Avenue, London, N21 3NA, United Kingdom

You can reach us by email at: contact@ronda.vet or by phone at 020 4539 4560.

You have the right to complain at any time to the Information Commissioner’s Office (ICO), the UK authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to address your concerns before you reach out to the ICO, so please contact us first.

THE INFORMATION WE COLLECT

We collect information from you when you fill out forms on our website or social media.

We also gather information when you register for services via our platform, complete surveys, submit forms online, or contact us via email or phone. We collect website usage data through cookies.

We may collect the following:

• For Locums:
• Contact details: Information to reach you directly, such as your name, email address, phone number, and address.
• Professional information: Your employment history, educational credentials, certifications, and profile picture.
• Payment information: Bank account details for processing payments.
• Marketing preferences: To know how and when to contact you.
• Website usage information: Such as your location, IP address, browser type, operating system, referral source, length of visit, pages viewed, and site navigation.
• Any other information: That you provide when you contact us.
• For Veterinary Practices:
• Contact details: Organization name, contact person's email, phone number, and address.
• Payment information: Information for processing transactions and billing.
• Records of usage: Such as search queries, engagement statistics, and IP addresses.

HOW WE USE YOUR PERSONAL DATA

Purpose	Personal Information Used	Lawful Basis
Handle your registration and profile on the Ronda platform.	The personal data you provide when you create your account.	We have a contractual obligation to provide our services to you.
Provide our services to locums and practices.	All the personal data we collect.	Necessary to fulfill our contract with you as a user of the platform.
Make payments to you and receive payments from you.	Transaction and payment information.	Necessary to fulfill our contractual obligations or with your consent.
Respond to your queries or complaints.	All the personal data we collect.	We have a legal obligation to provide complaint handling services.
Improve the services we offer on the Ronda platform.	All the website usage information we collect.	We have a legitimate interest in enhancing our platform and user experience.
Determine products and services that may be of interest to you.	All personal data we collect (except payment information).	We have a legitimate interest in identifying new services.
Investigate fraud and collect debts.	All the personal data we collect.	We have a legitimate interest in doing so.
Administer, support, improve, and/or develop our platform	All the platform usage information we collect	We have a legitimate interest in maintaining and improving our platform to ensure it functions effectively and meets user needs.
When locums and veterinary practices leave reviews on the Ronda platform, we process the personal data provided in those reviews.	Names, comments, and ratings related to their experiences.	Our processing is based on our legitimate interest in enhancing our services and building trust among users. If a review contains personal data, we ensure that the shared content supports constructive feedback.

We have a legitimate interest in maintaining an efficient platform.

As such, we may create anonymized datasets for testing our IT systems, research, and data analysis.

SOURCES FROM WHICH WE COLLECT YOUR PERSONAL DATA

We gather personal data from various sources, including:

• Directly from you: When you fill out forms we provide, reach out to us through our support desk, make a complaint, contact us by phone or email, or interact with us in any other way.
• Other companies we work with: They provide us with information to help deliver our services. These may include:
• Companies specialising in data supply: The personal data we acquire is processed on the legal basis of ‘legitimate interest.’
• Payment processors: Who provide us information about your financial transactions.
• Public registers: Such as Companies House, which give insights relevant to the veterinary profession.

SHARING YOUR PERSONAL DATA

We may share personal data with the following parties:

• Other legal or professional advisors: Where this is necessary for providing services to a locum or veterinary practice.
• Any party that you approve as a Locum in relation to your personal data or any party a veterinary practice approves in relation to any personal data provided by the.
• Payment processing companies: To facilitate financial transactions.
• Other service providers and advisors: Such as businesses that assist us with our operations, data analysis, payment processing, and service delivery.
• Buyers or potential buyers if we sell any part of our business.
• Law enforcement or government authorities: To assist with investigations and compliance with legal requirements.
• Ronda Digital Services Ltd, our licensor and platform infrastructure provider, solely for the purposes of software development, hosting, maintenance, analytics, and platform functionality, as permitted by our license agreement and applicable data protection laws.

We do not share personal data with any other parties except as described above.

TRANSFERRING YOUR PERSONAL DATA INTERNATIONALLY

Our website is hosted in the United Kingdom.

As a result, your personal data may be transferred between the UK and the United States. Any such transfers will be conducted under Standard Contractual Clauses (SCCs) approved by the European Commission to ensure that your data is adequately protected.

You acknowledge that personal data you submit for publication through our platform may be accessible globally via the internet. We cannot prevent the use (or misuse) of such personal data by others.

Some data may be transferred to Ronda Digital Services Ltd in Cyprus, which is recognized by the UK as providing an adequate level of data protection. Such transfers are in line with applicable UK data protection regulations.

ANALYTICS

We use Hotjar to better understand how users interact with our website and platform. Hotjar helps us gather information such as clicks, scroll behavior, session duration, and user interactions. This allows us to identify usability issues and improve the overall user experience.

Hotjar collects data via cookies and other technologies, but all data is processed in a way that avoids direct identification of individual users. For more information about how Hotjar handles your data, you can visit Hotjar’s Privacy Policy.

Certain technical and marketing services are delivered via third-party platforms listed in our Cookie Policy.

RETENTION OF YOUR PERSONAL DATA

We will keep your personal data for as long as it is necessary for the purpose for which it was provided. If your data is linked to your use of our services, we will retain it for as long as you are using our platform. If it is related to communications we have had with you, we will keep it for a sufficient period to resolve your inquiries.

After that, we may retain your personal data for a reasonable amount of time in order to maintain our records and comply with any legal, tax, or regulatory obligations, or for other legitimate business purposes. When we no longer need your personal data, we will dispose of it securely.

YOUR RIGHTS IN RESPECT OF YOUR INFORMATION

You have the following rights regarding your personal data:

• The right to be informed:You have the right to know how your personal data is being used.
• The right to access:You have the right to request that we provide you with any personal data we hold about you (this applies to both locums and practices).
• The right to rectification:You have the right to request the correction of inaccurate or incomplete personal data (this applies to both locums and practices).
• The right to erasure:You have the right to request the deletion of your personal data, subject to certain conditions (this applies to both locums and practices).
• The right to restrict processing:You have the right to request that we stop using your personal data or limit how we use it in certain circumstances (this applies to both locums and practices).
• The right to data portability:You have the right to request that we provide your personal data in a structured, commonly used, and machine-readable format (this primarily applies to locums).
• The right to object:You have the right to object to the processing of your personal data, particularly for direct marketing purposes (this applies to both locums and practices).

The supply of such personal data that we hold about you will be subject to the provision of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold such personal data to the extent permitted by law.

CONTACT US

If you have any questions about this privacy notice, please contact us by email at contact@ronda.vet or at our legal address: 286b, Chase Road Southgate London N14 6HF.

© 2025 Ronda Vet Locums Ltd. All Rights Reserved.